Customer with a Capital C: Customer-Centric Service in a Nutshell de Welsh, Ken-image
Customer with a Capital C: Customer-Centric Service in a Nutshell de Welsh, Ken-image
Customer with a Capital C: Customer-Centric Service in a Nutshell de Welsh, Ken-image

Customer with a Capital C: Customer-Centric Service in a Nutshell de Welsh, Ken

$ 13.59

UPC: 9781482829945 Estado del artículo: Nuevo Language: Eng Item Length: 21.6 cm Author: Welsh, Ken gtin13: 9781482829945 EAN: 9781482829945 Item Weight: 0.18 kg MPN: N/A Format: Paperback, 152 pages Publisher: Partridge Singapore Item Height: 0.8 cm Book Title: Customer with a Capital C: Customer-Centric Servic Item Width: 14 cm ISBN: 9781482829945

Description

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, . Over the past decade the author, Ken Welsh, has worked as 's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at , Ken Welsh has written Customer - with a Capital "C" as a simple, easily read case study of a truly customer-centric organization. Through this, Customer - with a Capital "C" provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

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