Customer-Relationship-Management. Vermeidung von Kundenabwanderung und Starkung-image

Customer-Relationship-Management. Vermeidung von Kundenabwanderung und Starkung

$ 23.5

Book Title: Customer-Relationship-Management. Vermeidung von Kundenabwanderun Author: Anonym Language: German gtin13: 9783346079503 Type: Does not apply ISBN-13: 9783346079503 ISBN: 9783346079503 Format: Paperback

Description

The Nile on eBay Customer-Relationship-Management. Vermeidung von Kundenabwanderung und Starkung der Kundenbindung by Anonym Studienarbeit aus dem Jahr 2019 im Fachbereich BWL - Unternehmensfuhrung, Management, Organisation, Note: 1,3, Sprache: Deutsch, Abstract: Die Arbeit stellt ein allgemeingultiges Konzept zur Vermeidung von Kundenabwanderung sowie zur grundsatzlichen Starkung der Kundenbindung vor. Zunachst werden die theoretischen Grundlagen zum Customer-Relationship-Management sowie zu den Begrifflichkeiten Kundenabwanderung und Kundenbindung gelegt. Anschliessend wird das entwickelte Konzept zur Vermeidung weiterer Kundenabwanderung dargestellt. Der verscharfte Wettbewerb hat dazu gefuhrt, dass Unternehmen ihre Marketingbemuhungen weg von dem transaktionsorientierten Einsatz von Marketinginstrumenten hin zu einem nachhaltigen Kundenmanagement ausrichten mussen. Dabei steht nicht mehr das einmalige Geschaft mit dem Kunden und der damit einmalig erzielte Gewinn im Vordergrund, sondern eine langanhaltende Kundenbeziehung, die durch Kundenzufriedenheit, Vertrauen und die Befriedigung der Kundenbedurfnisse gepragt ist. Somit gilt es grundsatzlich die Kundenbindung kontinuierlich zu steigern und eine Kundenabwanderung zu vermeiden. FORMAT Paperback LANGUAGE German CONDITION Brand New Details ISBN 3346079503 Author Anonym Pages 24 Publisher Grin Verlag Language German Year 2019 ISBN-10 3346079503 ISBN-13 9783346079503 Format Paperback Publication Date 2019-11-28 Imprint Grin Verlag We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:159565080;

  1. Condition: The book is in excellent condition and just as described. Both the cover and pages have neither marks nor creases - each page is in perfect condition. Postage: The book arrived much quicker than anticipated. Packing: The book was solidly packed in a large cardboard-type envelope and securely sealed. Communication: I was sent several updates in regard to the postage, which was great. Overall: I highly recommend this seller and would definitely purchase from them again.

    Julie Routley

  2. I have had great service from the nile, fast shipping, excellent packaging. The book is brand new and great condition as described. It has been fantastic value for money and in excellent appearance. Communication with the Nile has been absolutely perfect especially a wonderful woman called Kasandra who has been the most wonderful person, great customer service, so very helpful and went out of her way to help me. Thank you so much for making this such a great experience for me.

    ylva025f2769

  3. Great seller communication - I was updated regularly about order and delivery status. Arrived fast, well packaged. Minor gripe - this is a smaller hard cover book (size of your normal novel/soft cover), not the standard ‘Esoterica’ series hard covers. This wasn’t described in the listing as a ‘smaller version’ or similar, suggest adding that to the listing to save others being disappointed like I was. Had to order another larger one to ‘match’ the collection.

    Eulencfd72b7

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