Daryl Covey's Paperback on Government Customer Service Standards in English
$ 12.27
Description
Government Customer Service Standards by Daryl Covey Estimated delivery 3-12 business days Format Paperback Condition Brand New Description This authoritative guide shares the true best practices for delivering services in the public sector as identified by a select group of experienced government service managers representing all lines of business. They have applied their hundreds of years of collective experience as both service managers and citizen customers to provide you a practical and comprehensive model for effective service delivery across telephone, email, postal mail, facsimile, walk-in, and web channels. The result is an unprecedented strategic map for service evolution as well as an indispensable guide for resource prioritization when dealing with fiscal realities. Government Customer Service Standards is dedicated to all the people who answered the call and came together to create something we all believed in so strongly that we worked by consensus. Their collective vast understanding of contact services in the public sector has given this body of knowledge the intrinsic viability, credibility, and usability befitting an open standard for government services. I thank them on behalf of government service managers and citizens everywhere for making time beyond their regular duties to make a difference in government. Author Biography Daryl Covey is a retired service manager with over thirty eight years of experience in the public sector. He has worked with a wide variety of government entities, partnered widely with customer contact service professional organizations, and founded a global community of practice devoted to the sharing of effective practices among those who serve governments' customers. Daryl holds a graduate degree from the University of Wisconsin and is a graduate of the Federal Executive Institute. He continues to speak, teach, and serve on behalf of government customer contact services wherever he can help to make a difference. Details ISBN 1475139012 ISBN-13 9781475139013 Title Government Customer Service Standards Author Daryl Covey Format Paperback Year 2012 Pages 84 Publisher Createspace Independent Publishing Platform GE_Item_ID:46841579; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
