Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung au-image

Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung au

$ 23.73

gtin13: 9783346100351 ISBN: 9783346100351 ISBN-13: 9783346100351 Book Title: Das Customer Relationship Management Modell von Peppers und Roger Author: Max Braunleder Type: Does not apply Language: German Format: Paperback

Description

The Nile on eBay Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung auf das Employee Relationship Management by Max Braunleder Studienarbeit aus dem Jahr 2018 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,3, Cologne Business School Koeln, Sprache: Deutsch, Abstract: Diese Arbeit beschaftigt sich mit den beiden zentralen Managementansatzen Customer Relationship Management (CRM) und Employee Relationship Management (ERM). Dabei wird die Frage beantwortet, inwieweit eine Anwendung von Don Peppers und Martha Rogers CRM-Modell auf das ERM erfolgen kann. Es werden die zentralen Aspekte fur die Implementierung des entstehenden ERM-Modells in Unternehmen aufgezeigt. Hierfur folgt zunachst eine Definition der Begriffe CRM und ERM sowie deren Kernaspekte. Im Anschluss wird das CRM-Modell von Peppers und Rogers erlautert, um es auf das ERM anzuwenden. Das Konzept des Customer Relationship Managements (CRM) im Kontext des Marketings wird in der Literatur als die Art und Weise beschrieben, Geschaftsmodelle aus Sicht der Nachfrageseite zu analysieren, weiterzuentwickeln und einen ganzheitlichen Ansatz zum Aufbau nachhaltiger Kundenbeziehungen herauszuarbeiten. Auch das Employee Relationship Management (ERM) stellt einen zentralen Faktor fur den Unternehmenserfolg dar. FORMAT Paperback LANGUAGE German CONDITION Brand New Details ISBN 3346100359 Author Max Braunleder Pages 24 Publisher Grin Verlag Language German Year 2020 ISBN-10 3346100359 ISBN-13 9783346100351 Format Paperback Publication Date 2020-01-09 Imprint Grin Verlag We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:159846951;

  1. Condition: The book is in excellent condition and just as described. Both the cover and pages have neither marks nor creases - each page is in perfect condition. Postage: The book arrived much quicker than anticipated. Packing: The book was solidly packed in a large cardboard-type envelope and securely sealed. Communication: I was sent several updates in regard to the postage, which was great. Overall: I highly recommend this seller and would definitely purchase from them again.

    Julie Routley

  2. I have had great service from the nile, fast shipping, excellent packaging. The book is brand new and great condition as described. It has been fantastic value for money and in excellent appearance. Communication with the Nile has been absolutely perfect especially a wonderful woman called Kasandra who has been the most wonderful person, great customer service, so very helpful and went out of her way to help me. Thank you so much for making this such a great experience for me.

    ylva025f2769

  3. Great seller communication - I was updated regularly about order and delivery status. Arrived fast, well packaged. Minor gripe - this is a smaller hard cover book (size of your normal novel/soft cover), not the standard ‘Esoterica’ series hard covers. This wasn’t described in the listing as a ‘smaller version’ or similar, suggest adding that to the listing to save others being disappointed like I was. Had to order another larger one to ‘match’ the collection.

    Eulencfd72b7

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