John Seddon Delivering Public Services That Work (Paperback)
$ 18.8
Description
Further Details Title: Delivering Public Services That Work Condition: New ISBN-10: 095626316X EAN: 9780956263162 ISBN: 9780956263162 Publisher: Triarchy Press Format: Paperback Release Date: 03/09/2010 Description: In his acclaimed 2008 book "Systems Thinking in the Public Sector", John Seddon blew the whistle on public sector 'reform' and the flawed gospel of quasi-markets, competition, targets and inspection. He showed how thousands of people in the UK and elsewhere had been engaged at a cost of millions of pounds, to impose and enforce targets that simply made things worse...Those people are still there - from the Audit Commission down - and the quasi-market model is still creating waste, driving up costs, damaging services and destroying morale. Now a new book spells out the alternative. "Delivering Public Services that Work" brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that are using "Systems Thinking" to bring about rapid and extraordinary change. These Case Studies show: how they did it, step by step; how they overcame initial resistance and hostility from staff; how they rolled-in (rather than rolled-out) the programme across other departments/services; the astonishing results that have been achieved; and, the unexpected benefits that can accrue (a 44 per cent drop in staff illness in one case). Language: English Country/Region of Manufacture: GB Item Height: 229mm Item Length: 152mm Contributor: John Seddon (Foreword by), Peter Middleton (Edited by) Author: John Seddon Genre: Business & Finance Topic: Law & Politics Release Year: 2010 Missing Information? Please contact us if any details are missing and where possible we will add the information to our listing.
